Talisker Bay by Geraldine van Heemstra

Artwork Care, Installation & Framing Disclaimer

• The buyer assumes full responsibility for the proper handling, framing, and installation of the artwork post-delivery.

• We accept no liability for damage caused after safe delivery due to improper hanging hardware, accidental falls, or exposure to unfavourable environmental conditions (including, but not limited to, direct sunlight, extreme humidity, moisture, or close proximity to direct heat sources/radiators).

Copyright & Artist Resale Rights

• The sale of an original artwork transfers physical ownership of the tangible item to the customer. It does not transfer copyright, reproduction rights, or commercial licensing rights.

• The artist retains all copyright and reproduction rights under applicable copyright law. The buyer may not reproduce, scan, print, or commercially exploit images of the artwork without prior written consent.

• Artist's Resale Right (ARR): The artist reserves all moral rights and statutory resale royalty rights (Droit de Suite) where applicable under UK law for any future secondary market resales.

Contact & Enquiries

For studio viewings, express 24-hour shipping quotes, or order status, please contact us at info@paintspaces.com.

Cancellations, Returns & Exchanges

• Pre-Dispatch Cancellations: Customers may cancel an order for a full refund at any time prior to the artwork being dispatched or collected from our studio. Once dispatched, the order falls under our non-refundable policy.

• Strict All-Sales-Final Policy: Except in cases of physical damage sustained during courier transit (as outlined in Section 6), all sales of original artworks are final and non-refundable once received.

• Returns or exchanges are not accepted for change of mind, personal stylistic preference, incorrect room dimensions, or subtle visual differences in screen color rendering.

• Studio Collections: For studio collections, once the handover receipt is signed upon physical inspection at our Central London studio, no subsequent return claims will be accepted under any circumstances.

A. Studio Collection (Central London – Recommended):

• Customers choosing Studio Collection will receive notification once the artwork is prepped and ready.

• Collection must be scheduled in advance to ensure artist availability and proper inspection conditions.

• Upon collection, the customer (or designated agent) will have the opportunity to thoroughly inspect the artwork in person before signing a handover receipt.

• B. Tracked UK Delivery:

• Standard delivery within the UK mainland is charged at a flat rate of £60.00 per artwork (inclusive of professional art packaging, tracked courier freight, and transit insurance cover up to £1,000 value).

• Standard delivery lead time is within 7 business days following payment clearance.

• Faster / Express Delivery: Customers requiring expedited or same-day delivery (within 24 hours) within London/UK must enquire prior to purchase or checkout to receive a bespoke quote and confirm courier availability.

Transit Insurance & Delivery Risk

• All shipments dispatched via our designated courier service include comprehensive transit insurance protecting the artwork against total loss or physical damage during transit up to the value of £1,000.

• Risk of loss or damage passes to the buyer upon final delivery (or upon signature of receipt at the specified delivery address or collection point).

• Deliveries must be signed for by an adult. Couriers will not leave original fine art unattended or in an unmonitored safe place.

• Failed Deliveries & Re-shipment: If a package is returned to our studio due to an incorrect shipping address provided by the customer or repeated missed delivery attempts, the customer will be responsible for covering any additional re-delivery costs incurred.

Inspection Upon Delivery & Damage Claims

Because original artworks are irreplaceable, strict procedures must be followed upon receipt to preserve transit insurance coverage:

• External Packaging Inspection: Immediately upon delivery, inspect the outer package for visible tears, punctures, crushed corners, or moisture. If severe external damage is present, note "Damaged Outer Packaging" on the courier delivery receipt before signing.

• Internal Artwork Inspection: Unpack the artwork within 48 hours of receipt. Carefully inspect the canvas, surface, and frame.

• Reporting Transit Damage: If the painting has sustained physical damage during transit, you must notify us in writing within 48 hours of delivery at our designated contact email. You must provide:

• Clear, high-resolution photographs of the outer packaging, shipping label, and damaged areas of the artwork.

• A detailed written description of the damage.

• Failure to report damage within the 48-hour window may invalidate the transit insurance claim and prevent repair, replacement, or refund authorization.